Refund Policy.

Refund Policy for Digital Products

Last Updated: January 2025

We strive to provide the best products and services to our customers. Please read our Refund Policy carefully before purchasing any digital products, including online courses and sewing patterns, from our website.

 

1. Digital Products and Services

Our digital products, such as online courses, eBooks, sewing patterns, and other downloadable content, are delivered electronically. Upon purchasing any digital product, you will receive access to download or view the product immediately after payment has been processed.

2. Refunds for Digital Products

Due to the nature of digital products, we do not offer refunds once the product has been purchased, downloaded, or accessed. By completing your purchase, you acknowledge and accept that:

  • Instant Access: Upon purchase, you immediately gain access to your digital product, which is a non-refundable transaction.

  • Non-reversible: Because digital products cannot be returned in the traditional sense, all sales are final.

3. Exceptions to the Refund Policy

We understand that there may be exceptional circumstances where a refund may be warranted. In these cases, we will consider the following:

  • Defective Product: If the digital product is faulty, corrupted, or inaccessible due to an error on our part, we will provide a replacement or issue a refund. Please contact us within 7 days of your purchase, and we will work to resolve the issue promptly.

  • Incorrect Product: If you have accidentally purchased the wrong product or a product that does not match your expectations (e.g., buying a sewing pattern in the wrong size), please contact us within 7 days of purchase. We will evaluate the situation and may offer a store credit or alternative solutions, depending on the circumstances.

4. How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer support team via email at [Your Contact Email] within 7 days of your purchase. Please provide the following information:

  • Your order number

  • The name of the product you purchased

  • A brief description of the issue or reason for the request

  • Screenshots or supporting information (if applicable)

5. Refund Processing

Once your refund request has been approved, we will process the refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider’s processing times.

6. Exceptions

Refunds will not be issued for:

  • Products that have been downloaded or accessed in full.

  • Change of mind or dissatisfaction with the content after purchase.

  • Products that were purchased as part of a bundle or promotional offer.

  • Products that were marked as "final sale" or "non-refundable."

7. Cancellations for Subscription-Based Products

For subscription-based services, such as membership access to online courses, cancellations must be made before the next billing cycle. You can cancel your subscription at any time via your account settings, but no refunds will be given for any payments already processed.

8. Contact Us

If you have any questions or concerns about our refund policy, or if you need assistance with a refund or exchange request, please feel free to reach out to us:

Australian Fashion Institute

hello@australianfi.com.au